Question 1

Do I need to create an account?

Accepted Answer

Just your phone number — no email or password. Verify with a text code and you're in.

Question 2

Is there a limit to how many spots I can reserve?

Accepted Answer

Yes — you can reserve up to 3 spots per week by default. New spots open every Tuesday at noon PT (3 pm ET), and reservations close Friday at 10 pm PT (1 am Saturday ET).

Question 3

What social platforms are supported?

Accepted Answer

Any platform you like — Instagram, TikTok, Snapchat, wherever you post. There's no account linking required: after you post, just take a screenshot of your post showing the product and the business name, logo or tag, then submit it in the app. Our AI usually reviews it within a few seconds.

Question 4

Can I use Giggys at any location?

Accepted Answer

Currently, Giggys is exclusively available at partner locations across Canada and the United States. We are working hard to expand to more regions soon!

Question 5

How long does it take to verify a share?

Accepted Answer

Our AI usually reviews your submission within a few seconds. If it passes, your points are added to your wallet and the status updates in the app.

Question 6

What exactly does my photo need to show?

Accepted Answer

It needs to be a screenshot of your actual post (not just a photo of the product) showing the product along with the business's name, logo, or tag — either visible in the shot or mentioned in your caption. Keep the tone positive or neutral, and make sure it's a real photo: filters and edits are fine, but no AI-generated images. If the business has described itself in its profile, what you show should also plausibly fit that description.

Question 7

How do I redeem my rewards?

Accepted Answer

Redeem your points for a flexible Reward Link right from your wallet, then pick a brand. Each redemption needs at least 10 in the brand's own currency (for example $10 at a U.S. brand), and some brands require more. Redemptions are usually ready right away, though yours may briefly show as "Processing" before it's ready to use.

Question 8

Will I be notified if something changes with my reserved spot?

Accepted Answer

Yes — if a reserved spot becomes unavailable due to a merchant issue, you'll get a push notification so you're never left in the dark. You can manage this under Push Notifications in Account Settings.

Question 9

How do I delete my Giggys account?

Accepted Answer

Open the Giggys app, go to Account Settings, and tap Delete Account Permanently, then confirm. This takes effect immediately and cannot be undone — your profile is deleted and you're signed out right away, and your phone number can't sign back in to the old account. Your reservation history, redemption history, wallet/points balance, and claim verification photos are retained for accounting and fraud-prevention purposes for 7 years after deletion, then permanently purged. If you'd rather we delete that history sooner, contact support@giggys.app.

Question 10

Is my data shared with merchants?

Accepted Answer

We never share your name, phone number, or Wallet balance with merchants. Each merchant only sees a non-identifying record of your Claim — whether it passed our review and why — to help them track campaign performance.

Question 11

What happens if I run out of photo submission attempts?

Accepted Answer

Each reservation gives you a few attempts to submit a photo that passes review, so one bad angle isn't game over. If you use them all without a pass, you can't submit any more for that reservation — but new spots open every week.

Question 12

How do I join as a merchant?

Accepted Answer

Download Giggys Business and register with your email, business info and address. We're in beta, so we review new accounts and switch campaigns on as businesses are approved. Setup takes three quick steps: your business info, your sales channels, and your campaign settings.

Question 13

Can I run multiple campaigns?

Accepted Answer

Right now each business runs one active campaign at a time in each country — set your cost-per-spot and weekly spot cap, and it auto-renews every week until you pause it. Support for multiple simultaneous campaigns is on our roadmap.

Question 14

Is there a minimum cost-per-spot or weekly spot cap?

Accepted Answer

Yes — cost-per-spot starts at $1.00 (C$1.00 in Canada), and your weekly spot cap must be at least 20 spots. Cost-per-spot × cap also can't exceed $500 per week (C$500 in Canada).

Question 15

Are there any fees beyond my cost-per-spot?

Accepted Answer

Yes. A 20% platform fee is added on top of your cost-per-spot for each claimed spot, plus tax. It's included in your weekly billing total, so there's nothing separate to pay.

Question 16

What happens if my payment fails?

Accepted Answer

If your Monday card hold doesn't go through, your campaign sits out that week and we'll let you know. For temporary declines we retry a few times. Update your card in the app, and your campaign rejoins automatically at the next weekly cycle, or sooner if an overdue balance is paid.

Question 17

How do I delete my Giggys Business (merchant) account?

Accepted Answer

Open the Giggys Business app, go to Account Settings, and tap Delete Account Permanently, then confirm. A hold already placed for the current week still settles normally, based on the spots actually claimed. Nothing is charged for future weeks. Your Stripe payment info and active campaign data are deleted immediately. Your business profile record (name, email) is retained for legal/business record-keeping for 7 years, then permanently purged. If you'd rather we delete that record sooner, contact support@giggys.app.

Question 18

What does beta mean?

Accepted Answer

Giggys is new, and we're adding businesses over time, so you may see a limited number of spots for now. If something doesn't work as expected, send feedback from the app and we'll look into it.

Question 19

How much is a reward worth?

Accepted Answer

Each spot shows its points up front. 100 points = US$1 toward a gift card, and Canadian spots are converted at the daily exchange rate. Points have no cash value.

Question 20

Where do I find my Reward Link?

Accepted Answer

In the app only. Giggys doesn't send it by email or text, and redemptions can't be reversed once completed.

Question 21

Do you guarantee sales or traffic?

Accepted Answer

No. Giggys doesn't guarantee foot traffic, sales or results. You pay only for spots customers actually claim.

Question 22

Can I pause my campaign?

Accepted Answer

Yes. There are no contracts, and you can pause or resume your campaign from the app. Anything already held or charged for the current week still settles normally, and the unclaimed part of your hold is released as usual.

How Can We
Help You?

Frequent Questions

Do I need to create an account?

Is there a limit to how many spots I can reserve?

What social platforms are supported?

Can I use Giggys at any location?

How long does it take to verify a share?

What exactly does my photo need to show?

How do I redeem my rewards?

Will I be notified if something changes with my reserved spot?

How do I delete my Giggys account?

Is my data shared with merchants?

What happens if I run out of photo submission attempts?

How do I join as a merchant?

Can I run multiple campaigns?

Is there a minimum cost-per-spot or weekly spot cap?

Are there any fees beyond my cost-per-spot?

What happens if my payment fails?

How do I delete my Giggys Business (merchant) account?

What does beta mean?

How much is a reward worth?

Where do I find my Reward Link?

Do you guarantee sales or traffic?

Can I pause my campaign?

Still Have Questions?

How Can We Help You?

Frequent Questions

Do I need to create an account?

Is there a limit to how many spots I can reserve?

What social platforms are supported?

Can I use Giggys at any location?

How long does it take to verify a share?

What exactly does my photo need to show?

How do I redeem my rewards?

Will I be notified if something changes with my reserved spot?

How do I delete my Giggys account?

Is my data shared with merchants?

What happens if I run out of photo submission attempts?

How do I join as a merchant?

Can I run multiple campaigns?

Is there a minimum cost-per-spot or weekly spot cap?

Are there any fees beyond my cost-per-spot?

What happens if my payment fails?

How do I delete my Giggys Business (merchant) account?

What does beta mean?

How much is a reward worth?

Where do I find my Reward Link?

Do you guarantee sales or traffic?

Can I pause my campaign?

Still Have Questions?

How Can We
Help You?